The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: KCA Richmond

12 King Street, Richmond, Surrey, TW9 1ND (020) 8948 7259

Provided and run by:
KCA (UK)

All Inspections

17 December 2012

During a routine inspection

We spoke with three people who had used the service at KCA and those we spoke with told us that the service was "excellent". One person told us "it's been fantastic, a really good service". Another person said "the staff are very good, they are kind and accommodating and always very supportive". Someone else remarked "everything was fully explained at the beginning and I had opportunities to ask questions".

We looked at records and spoke with staff working at the service. We saw that people using the service had signed consent forms and records were clearly presented. Staff explained how the service worked and their respective roles within the service, one staff member spoke about the importance of respecting boundaries and confidentiality. Staff we spoke with had received a variety of training, and volunteers had also benefitted from further training. The centre believed in valuing the whole workforce, staff and volunteers alike. While there were no complaints about the service, staff and people using the service were aware of how to process compliments and complaints within the service.