Moore Place

Updated 4 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 4 February 2022 and was announced. We gave the service a short notice period of the inspection.

Updated 4 March 2022

About the service

Moore Place is a residential care home providing care for up to 60 people aged 65, some of whom are living with dementia. At the time of the inspection there were 50 people living at the service. The service is an adapted building that is comprised of five floors, one being dedicated to people living with dementia.

People’s experience of using this service and what we found

People told us that they were happy and felt safe living at Moore Place. We were told the home had a good standard of activities to meet people’s individual needs. The home also responded extremely well to people’s preferences and to deliver a high standard of person-centred care. People’s preferences were followed and staff respected equality and diversity.

Staff were knowledgeable in best safeguarding practise and how to keep people safe from the risk of abuse. There was a whistle-blowing policy available for all staff.

Risks were well managed and individual needs and preferences were met. Staff were knowledgeable of people’s individual needs which as a result meant people received person-centred care.

Staff received regular training in addition to their induction. And staff told us that they were supported by the management within the home. People and staff felt involved in the running of the home and there was a culture of inclusion, this was created through regular staff and resident meetings.

Staff and management worked well with health and social care professionals to ensure people accessed health professionals in a timely way.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture within the home and improvements had been made by the registered manager. Quality audits were completed to ensure a high standard of care was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.