30 April 2013
During a routine inspection
We talked with two patients during the inspection who spoke highly about the care, support and treatment they received from the dentists, dental nurses and other staff. Some patient comments captured included, 'I am a nervous patient and [the dentist] is lovely with me', 'I was given various treatment options' and '[the staff and dentist] were friendly and polite'.
We conducted a tour of the premises and found it was clean and tidy. There were systems in place to reduce the risk and spread of infection.
We found staff were adequately supported because they received regular training sessions and an annual appraisal.
We found there were effective systems to regularly assess and monitor the quality of service that patients receive.