15 December 2017
During a routine inspection
There was a manager for the service who was completing the process to become a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection in November 2015 we rated this service as Good and on this inspection we found the service remained Good.
People continued to receive safe care. Risks to people’s health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner. The staff understood how to protect people from harm and were confident that any concerns would be reported and investigated by the manager. People were helped to receive their medicines as prescribed and there were safe recruitment procedures in place to ensure new staff were suitable to work with people.
People continued to receive effective care. Staff were supported and trained to ensure that they had the skills to support people effectively. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible. People were able to make decisions about how they wanted to receive support to ensure their health needs were met. When people required assistance to eat and drink, the provider ensured that this was planned to meet their preferences and assessed need.
The care people received remained good. People knew staff well and their privacy and dignity were respected and upheld by the staff who supported them. Staff understood how people communicated and they supported them to make choices about their care. People continued to have relationships with people who were important to them.
The service remained responsive. People had care records that included information about how they wanted to be supported and this was reviewed to reflect any changing needs. There were enough staff to meet people’s needs and to ensure that they could go out and continue with their hobbies and interests. People knew how to raise any concern and staff were interested in resolving these.
The service remained well led. People were asked for their feedback on the quality of the service and their contribution supported the development of the service. Quality assurance systems were in place to identify where improvements could be made and staff received training and support to enable them to fulfil their role effectively and were encouraged to develop their skills.