19 February 2014
During a routine inspection
We saw that the reception and waiting areas were comfortable and presented a high level of overall cleanliness. Surgeries were hi-tech, spacious and clinically hygienic to a high standard with robust systems in place for equipment and instrument cleaning. Staff were well informed about hygiene and infection control policies and able to demonstrate
effective decontamination procedures in detail to us.
We spoke with three members of staff and looked at the practice policy in relation to safeguarding, complaints and whistleblowing. Staff were well informed regarding procedures to protect vulnerable people if they felt they were at risk and the practice had comprehensive policies in place.
We examined staff files and found that people were cared for, or supported by, suitably qualified, skilled and experienced staff.
The provider had an effective system to regularly assess and monitor the quality of service that people received.