The Care Quality Commission
  • Dentist
  • Dentist

Archived: Bupa - High Street, Knaresborough

56 High Street, Knaresborough, North Yorkshire, HG5 0EA (01423) 862178

Provided and run by:
Xeon Smiles UK Limited

All Inspections

11 April 2013

During a routine inspection

To help us understand the experiences of people who used the service, we spoke with people who had attended the surgery at the time of our inspection. We spoke with them in private at the practice address. Everyone we spoke with said that they were treated with respect. People told us that they had signed to say they agreed with the treatment and that they had their treatment options explained to them. People said they were supported to make decisions and choices regarding their care and treatment. One person said 'The staff are very good here. They talk to you about the procedures and are encouraging especially when you are nervous.' Another told us 'The dentist always discusses with me any treatment and the options available.'

People told us they did not have to wait too long for appointments and that they were always welcomed in a friendly manner. One person said 'I have never struggled to get an appointment and if I have had an emergency they have seen me straightaway.' Another person said 'No problem getting an appointment they are quite flexible.'

People commented to us that they thought the surgery and practice building were clean. One person said 'The practice is always kept spotless.'

We spoke with one of the four dental nurses who told us they were supported to ensure they were up to date in their clinical practice.

The practice had systems in place to monitor the quality of the service, which also included feedback from people who used the service.