2 November 2012
During a routine inspection
Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us the practice was always very clean and staff always wore protective clothing when treating them.
Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications
The practice had an effective system to regularly assess and monitor the quality of service that people received. The practice had a complaints policy and took account of complaints and comments to improve the service