During our inspection we spoke with six patients' who visited the practice. They were complimentary about how the service was provided. One patient complimented their dentist 'she is the best dentist I have ever had, very gentle and caring. You are treated as a person rather than a number'. Another patient commented on their experience with the receptionists 'they are always friendly and helpful, I get through ok on the phone' when making an appointment. Patient's told us they would recommend the practice to others. One patient said 'no there is nothing to improve' with the service. The practice does not always ask for patient's views to assess the quality of the service provided. Staff told us they would often receive feedback from patients either in the treatment room or at reception. However, this feedback was not captured.
Patients were confident in the dentist's ability. We spoke with anxious patients who told us their dentist put them at ease when they were treated. Dentists ensured risks to patient's health and safety were reduced by identifying potential risks and ensuring they were recorded.
Appropriate procedures were in place to deal with a medical emergencies and foreseeable emergencies, such as a fire or flood.
Effective recruitment procedures were in place to ensure dental nurses and receptionists were recruited to ensure the protection and safety of patients. However, we were unable to review dentist records because they were held centrally. We have followed this up with the provider.