The Care Quality Commission
  • Dentist
  • Dentist

Palace Plain Orthodontic Practice

9 St Martins At Palace Plain, Norwich, Norfolk, NR3 1RN (01603) 610067

Provided and run by:
Dr. Antony Hare

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 17 June 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients were treated with dignity and respect, and their care and treatment was provided in line with current guidance. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Norwich and provides NHS and private orthodontic, specialist dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 orthodontists, 1 orthodontic therapist, 6 qualified dental nurses who also worked as receptionists, 1 administrator and 1 practice manager. The practice had 3 treatment rooms. During the assessment we spoke with 1 orthodontist who was also the owner, 4 dental nurses/receptionists and the practice manager.

24 January 2013

During a routine inspection

During our inspection we spoke with five people, two dental nurses, the practice manager, the orthodontist therapist and the principal orthodontist/dentist. We observed how people were greeted and treated, the cleaning and sterilising of instruments and checked four people's records. The practice manager made all the records, policies and information accessible to us.

People we spoke with who used this service had no complaints and spoke highly of the staff that attended to them. They said they were given options on the colour of the brace, whether a fitted or removable brace was better for them. One person said: "You don't even know I have a brace because it is invisible." A second person said: "I am very happy with the treatment I get here. The staff are very helpful, friendly and polite and knows who I am when I walk through the door."

The practice had systems in place to, monitor and reduce cross infection, safeguard people and investigate complaints. There was the opportunity for people to air their views through the patient satisfaction survey and suggestion box and we saw that the information gathered was used to improve quality of care.