Archived: Cambian - Eversley House

Updated 1 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 1 February 2017 and was unannounced and was undertaken by one inspector.

We looked at notifications the manager had sent us of significant incidents. Statutory notifications include information about important events which the provider is required to send us by law.

We spoke to one person who used the service and one relative. We spoke with the manager and three members of the care staff team.

We looked at the care records relating to two people who used the service, rotas, two staff recruitment files and the systems the provider had in place to monitor the quality of the service.

Updated 1 March 2017

This inspection took place on 1 February 2017 and was unannounced. At our previous inspection in June 2016 we rated this service at Good.

Eversley House provides accommodation and personal care to up to five young people who may have a mental health diagnosis. At the time of this inspection two people were using the service.

There was a manager in post who was in the process of registering with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were being safeguarded from abuse as staff and the management followed the local safeguarding procedures if they suspected someone had suffered potential abuse.

Risks of harm to people were assessed and action was taken to minimise the risks through the effective use of risk assessment. Staff knew people's risks and followed their risk assessments.

There were sufficient suitably trained staff to keep people safe and meet their needs in a timely manner. Staff had been recruited using safe recruitment procedures to ensure that were of good character and fit to work with people who used the service.

People's medicines were stored and administered safely by trained staff.

The principles of The Mental Capacity Act (MCA) 2005 were being followed as the provider was ensuring that people were consenting to or when they lacked mental capacity, were being supported to consent to their care.

Staff told us and we saw they had received training and were supported to be effective in their roles.

People were supported to maintain a healthy diet dependent on their individual preferences. People received regular health care support and were referred to other health care agencies for support and advice if they became unwell or their needs changed.

People were treated with dignity and respect and their right to privacy was upheld.

Care was personalised and met people's individual needs and preferences. Staff were responsive to people's changing needs and supported people towards achieving their own level of independence.

People were encouraged to access hobbies and activities of their choice within the home or community.

The provider had a complaints procedure and people's complaints were taken seriously and acted upon.

There were systems in place to monitor and improve the quality of service.