We carried out a review of the data available to us about Nuthall Road - Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nuthall Road - Supported Living, you can give feedback on this service.
Nuttall Road is a service which provides care and support to people with a learning disability. At the time of our inspection there were seven people using the service. The service provides accommodation in bungalows and flats on a small site which is self-contained and secure.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s rights to make their own decisions was respected. People were supported to access healthcare services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person-centred way. People were supported to have enough to eat and drink.
People received personalised support based on assessed needs and preferences. Staff knew how to support people in the way that they preferred. People knew how to complain if they needed to.
People received support to take their medicines safely. Risks to people’s well-being and their home environment were recorded and updated when their circumstances changed.
The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. A range of quality assurance checks were carried out to monitor and improve standards. We received positive feedback regarding the leadership and management of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Why we inspected
This is a scheduled inspection based on the previous rating.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The rating at the last inspection was Good (Report published 16 February 2019)
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who knew how to recognise and respond to abuse and systems were in place to minimise the risk of harm. Risks associated with people’s care and support were effectively assessed and managed.
There were sufficient numbers of staff available to meet people’s needs. Safe recruitment practices were followed and staff were provided with regular supervision and support. Medicines were not managed or stored safely, however the management team took swift action to rectify the issues identified.
People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People were supported to make informed decisions and where a person lacked capacity to make certain decisions they were protected under the Mental Capacity Act 2005.
People were supported to eat and drink enough. People had access to healthcare services and people’s health needs were monitored and responded to.
People were provided with information in a way that was accessible to them and staff had a good understanding of how people communicated.
Staff were kind and compassionate and treated people who used the service with respect. People’s rights to privacy and dignity were promoted and upheld. People and their families were supported to raise issues and staff knew how to deal with concerns if they were raised.
Where possible people and their families were involved in planning their care and support, staff knew people’s individual preferences and tailored support to meet their needs. People were enabled to make choices about their care and support and encouraged to be as independent as possible.
People led full and varied lives and were supported to have a social life and to pursue their interests.
The management team were passionate about the service and friendly, open and approachable. People using the service and staff were involved in giving their views on how the service was run and there were effective systems in place to monitor and improve the quality of the service provided.