Updated 13 May 2024
Date of assessment 10 July to 22 July 2024. Glenavon Care is a domiciliary care agency registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment Glenavon Care were providing support to 94 people. The service is registered to be at the address 80-86 New London Road, Chelmsford, Essex, CM2 0PD. Information we received prior to the inspection informed us the service had moved to 9 Springfields, Lyons Approach, Springfields, Chelmsford, CM2 5LB. This location is not part of the provider’s condition of registration. We are therefore considering our next enforcement action for this different location. Our inspection occurred at this 9 Springfields, Lyons Approach address, to ensure people were being supported safely. There was no registered manager at the time of our assessment, however the managing director was in the process of submitting their registered manager application and application for change of location address. At this assessment we looked at 12 quality statements relating to the key questions of safe, caring and well-led. Improvements had been made since our last inspection, we found the provider had a more robust and effective system in place to monitor the overall quality and safety of the service. Systems were in place to ensure people remained safe whilst promoting their independence. Risks to people had been assessed and guidance was available for staff to mitigate the risk of harm. There were enough suitably qualified staff to meet people’s needs. People told us staff were kind and caring. Staff felt supported by the management team.