12 September 2013
During a routine inspection
All four people told us they were 'very pleased" with the service. They told us that staff were 'very professional yet also friendly". One person said, "My whole experience at this clinic has been very good." Another person said, "A top class service, the staff have treated me professionally and with respect."
Care was provided in an environment that was suitably designed and well maintained. Consultation rooms were sufficiently equipped to ensure people's privacy and dignity was maintained.
Staff that we spoke with said they were well supported by the registered manager to carry out their role. Staff said they were up to date with all mandatory training and we saw confirmation of this.
People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. We found that records were held securely and retained for an appropriate period of time.