Following the inspection, the provider submitted an action plan setting out how they would address the issues. We also asked the provider to send information to us to show that all the required improvements had been made.
From documents we looked at, we saw that there were systems in place to audit and monitor the quality of the service provided.
We saw that people's privacy and dignity was maintained. One person told us, "Staff always close the door."
People told us that treatment options were discussed with them before they agreed to any treatment. This meant people were aware of what was involved. One person told us, "The dentist always tells me what treatment options are available."
We saw that minimum standards were followed and processes were in place to minimise the risk of infection. People we spoke with had no concerns about general cleanliness.
We saw that staff were qualified for their roles. One staff member told us, "I really enjoy my job role and offering support to people who come to the dental practice."
We saw that some processes were in place to monitor quality of service and identify improvements where needed. However, we found that systems of audit were not always effective.