16 March 2016
During a routine inspection
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received their care and support in a way that ensured their safety and welfare. Risks to people’s health and safety had been assessed and the service had care plans and risk assessments in place to ensure people were cared for safely. There were sufficient numbers of staff who had been safely recruited, were well trained and supported to meet people’s assessed needs. Where required, people received appropriate help to take their medication safely and as prescribed.
The registered manager and staff had a good understanding of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). Staff had a good understanding of how to protect people from the risk of harm. They had been trained and had access to guidance and information to support them with the process.
Where required, people were supported to have sufficient amounts to eat and drink to meet their individual needs. People’s healthcare needs were monitored and staff sought advice and guidance from healthcare professionals when needed.
People’s care needs had been assessed and their care plans provided staff with the information needed to meet their needs and to care for them safely. Staff were kind, caring and understanding and knew the people they cared for well. They ensured that people’s privacy and dignity was maintained at all times. People expressed their views and opinions and advocacy services were available if needed.
People were confident that their concerns or complaints would be listened to and acted upon. There was an effective system in place to assess and monitor the quality of the service and to drive improvements.