Updated 31 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector visited the service.
Service and service type
Priory Westfield view is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service notice of the inspection site visits because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and spoke with other professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with three members of staff including, the registered manager, senior care worker, and care worker.
We reviewed a range of records. This included two people’s care and medication records. We looked at three staff files in relation to recruitment and staff supervision. Multiple records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider during and after the inspection.
After the inspection
We continued to seek clarification from the provider to corroborate evidence found. We looked at training data, staff supervision data and quality assurance records.