- Homecare service
Field's Care Ltd
Report from 16 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 23 April to 12 August 2024. Fields Care Ltd provides personal care to people in their own homes. There were 72 people using the service when we carried out the assessment. The assessment was carried out by 1 assessor. During the assessment we contacted 15 people or their relatives, and 24 care staff for their feedback about the service. We looked at 6 quality statements and found people received a safe service, provided by trained, professional staff who had been appropriately vetted, and people were enabled to take acceptable risks. They were supported to maintain their independence, had choices regarding the service they received, and control. People had equitable experiences of the service provided, and outcomes. There was effective leadership, good governance, and monitoring systems. The rating remains good. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.
People's experience of this service
People and their relatives said skilled staff provided a safe service, that enabled them to experience positive outcomes. The support they received meant they could live safely, comfortably, and were protected from the risk of abuse or harm. The registered manager, and staff were responsive to people’s changing needs, concerns, and provided them and their relatives with support to understand safeguarding. They knew how to raise concerns if they felt unsafe. People received prompt, appropriate support, and staff worked well together as a team, to provide this. People and their relatives were given choice and control over how staff provided care, support and when. They were encouraged and supported to do as much as they could for themselves to maintain and improve their independence.