The Fer View Residential Care Home

Updated 28 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

The Fer View Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was an unannounced

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with two members of staff including the registered provider and a senior healthcare worker.

We reviewed a range of records. This included two people’s care records and medication administration records (MAR). We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with a relative and two healthcare professionals.

Updated 28 January 2020

About the service

The Fer View Residential Care Home is a residential care home that was providing personal care with accommodation to older people aged 65 and over, some of whom had dementia, over at the time of the inspection. The service can support up to six people. At the time of the inspection the service was supporting five people.

The Fer View Residential Care Home accommodates people in one adapted building. Each person had their own room and shared communal facilities, including lounge, kitchen and bathroom.

People’s experience of using this service

People and their relatives told us they were safe, and staff treated them well. Risk assessments detailed how to support people to minimise risk of harm. Staff had been recruited safely. Systems and processes were in place to support staff to understand their role and responsibilities to protect people from avoidable harm.

There was a process in place to report, monitor and learn from accidents and incidents. People were protected from the risks associated with poor infection control as there were processes in place to reduce the risk of infection and cross contamination. There were systems to ensure proper and safe use of medicines.

Staff received training and were supported to effectively carry out their role. Staff worked with professionals to support people’s care needs. People were asked for their consent before care was provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s nutrition and hydration needs were met by the service. The service worked with other health and care professionals to meet people’s health needs.

People’s needs were assessed prior to joining the service. Care plans documented people’s preferences, likes and dislikes. People’s communication needs were documented in their care plan. Staff were caring, kind and spoke attentively to people.

People were supported by staff who knew people well. People were supported to maintain their independence and their dignity was valued and respected.

People were supported to participate in some activities and follow their own interests. People and relatives were able to approach the registered provider to raise a concern if they were unhappy about the service they received.

There were systems in place for monitoring the quality of the service. The provider knew what was expected of them in terms of Duty of Candour and the importance of being transparent when things go wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.