8 December 2023
During a routine inspection
About the service
Acute Need CIC is a domiciliary care agency providing personal care for people living in their own homes. At the time of our inspection there were 8 people using the service.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had a choice in who supported them; staff knew people well and trusting relationships had been formed.
The support people received enabled them to maintain their employment and also to pursue leisure interests in their local area. The provider demonstrated a commitment to offering opportunities for people to reduce the risk of experiencing social isolation. Through the support offered there was also a real focus on supporting people to develop independence skills in all aspects of their life.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity, understanding and responding to their individual needs.
People received good quality care and support because appropriately trained staff could meet their needs and wishes. People could communicate with staff and understood information given to them because staff supported them consistently and understood their individual communication needs.
Right Culture:
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the registered managers and staff employed. The provider had clear and effective governance systems in place which identified and managed risks through audits and regular reviews of people’s support. People receiving support, and those important to them, were fully involved in the development and review of their support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 26 July 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.