Hampton House

Updated 15 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an Expert by Experience. An Expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Hampton House is a ‘care home. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Hampton House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We carried out 3 visits to the service on 14 December 2023, 21 December 2023 and 4 January 2024. The first day of inspection was unannounced. One of these visits took place outside of normal working hours.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from partner agencies and professionals who work with the service.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who use the service and 2 relatives about their experience of the care provided. We spoke with 6 members of staff including registered manager, deputy manager, team leader and 5 members of the care staff.

We reviewed a range of records. This included 2 peoples care records and multiple medication records. We also reviewed the records for all people in relation to consent. We looked at 2 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the Inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 15 February 2024

About the service

Hampton House is registered to provide accommodation and personal care for up to 12 people with learning disabilities and other complex health needs. The service is a 2-storey purpose-built building with a secure garden. There are private bedrooms with ensuite facilities, a sensory room, 2 communal lounges and communal kitchens/dining rooms. There were 12 people living at the service at the time of this inspection.

People’s experience of the service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were comfortable with staff who they knew well. They felt safe and settled and spoke highly of the support they received. Staff were consistent and knew how to meet people’s needs based on their knowledge and experience. They were supported with effective and open supervision, training and development opportunities.

Risks were well managed and focused on individual assessments. People’s nutritional needs were well met. Medication was administered safely and in line with good practise. The service was clean and free from odours. It was a homely environment and designed with people living there in mind.

Right Care

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice.

Staff were kind, considerate and very understanding towards people. There was an easy friendly atmosphere which was encouraged with high levels of interaction and attentiveness. People helped shape their care plans and told us they were treated with dignity and respect. Care documentation was comprehensive and easy for staff to follow.

Right Culture

Robust quality assurance processes ensured all aspects of care delivery were reviewed regularly. The registered manager and organisation worked in partnerships with other organisations promoting effective communication and good practice wherever possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 14 September 2017).

Why we inspected.

We inspected due to the length of time since the last inspection.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘All inspection reports and timeline’ link for Hampton House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.