15 February 2013
During a routine inspection
We found that a patient satisfaction survey was used to gather feedback. One comment stated "I really appreciate her kindness and very good work", and another said "Thank you for a nice visit to a place I would normally dread going - thank you!"
We found the practice was friendly, welcoming and informative and all three patient's we interviewed felt the same.
We saw that patient's were listened to in all areas of the practice, which we found to be clean and comfortable throughout. All three patients we spoke with stressed how clean and comfortable they found the practice.
We found that patient's were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.