The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Hertford Road - Waltham Cross Also known as my dentist

966 Hertford Road, Waltham Cross, Hertfordshire, EN8 7RU (01992) 760838

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 12 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Mydentist – Herftord Road – Waltham Cross is part of Mydentist a dental group provider. The practice is in the London Borough of Enfield and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 8 dentists (including 1 orthodontist), 6 dental nurses, 2 trainee dental nurses, 1 dental hygienist, a practice managers and 1 receptionist. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, and the practice manager. We also spoke with 2 of the organisations regulatory officers.

4 September 2013

During a routine inspection

Patients told us they were happy with the service. One said, 'Overall, my experience has been brilliant.' Another said, 'I've been coming here for a long time and I've never had a bad experience.' We noted that there was a welcoming atmosphere. We saw staff greeting patients warmly and respectfully. One patient said, 'all the staff are kind and caring.'

Staff we spoke with were friendly and helpful. Patients told us that the dentists were good at explaining what they were going to do and that they were always asked to update their medical history. One said, 'I'm ready for the treatment today. I know what to expect.' We saw that detailed patient records were kept in both computer and paper formats and that patients had signed authorisation and medical history forms.

The dental centre was clean and hygienic and we saw staff cleaning the treatment rooms after each patient. There were records confirming that the decontamination equipment had been serviced regularly and that daily checks were being undertaken. There had also been regular audits of the decontamination process. We were told that there were plans to refurbish the dental centre in the near future and install a separate decontamination room.

Feedback from staff was positive. Staff we spoke with told us they enjoyed working at the centre, liked the patients and found colleagues helpful and supportive. We saw that recruitment and selection of new staff followed a clear path and we saw that the required checks had been made for the most recently appointed staff members.

Patients had been asked to give their views via a patient survey and there were a variety of initiatives being followed to assess and monitor the quality of the service. This included oversight and monitoring from the provider.