Mydentist - Pontefract Road - Barnsley Also known as My Dentist

Updated 27 August 2015

This announced inspection was carried out on 29 July 2015 by a dentally qualified CQC inspector.

We informed the local NHS England area team and Healthwatch Barnsley that we were inspecting the practice; however we did not receive any information of concern from them.

During the inspection we toured the premises, spoke with one dentist, two dental nurses and the practice manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

Updated 27 August 2015

We carried out an announced comprehensive inspection on 29 July 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Lundwood Dental Practice is situated in the Lundwood area of Barnsely. It offers mainly NHS treatment to patients of all ages but also offers private dental treatments. The services provided include preventative advice and treatment and routine restorative dental care. The practice has two surgeries, a decontamination room, a waiting area, a reception area and first floor toilet facilities. The service is provided by two dentists who are supported by two dental nurses and a practice manager. The practice also has support from an area manager. The practice is located close to local amenities and bus services. There is ample parking in the surrounding area. The opening hours are Monday 8-45am to 5-15pm, Tuesday, Thursday and Friday 8-30am to 5-15pm, Wednesday 8-45am to 7-00pm and Saturday 8-45am to 2-15pm.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

On the day of inspection eightpeople provided feedback who were positive about the care and treatment they received at the practice. They told us they were involved in all aspects of their care and found the staff to be friendly and they were treated with dignity and respect.

Our key findings were:

• The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
• Dental care records were detailed and showed that treatment was planned in line with current best practice guidelines.
• Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
• Patients were treated with care, respect and dignity.
• There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions.Staff received training appropriate to their roles.

There were areas where the provider could make improvements and should:

• Ensure that the justification for X-rays is always recorded in care records