Archived: Reablement Service

Updated 17 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, looked at the overall quality of the service, and provided a rating for the service under the Care Act 2014.

This inspection took place on 14 and 18 March 2016 and was announced.

The inspection was carried out by one Adult Social Care inspector. Before the inspection we reviewed the information we held about the service. This included looking at any concerns we had received about the service and any statutory notifications we had received from the service. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We used a number of different methods to help us understand the experiences of people who used the service. We spoke by telephone with four people who used the service and one relative of a person who used the service. We also spoke in person with six members of staff and by telephone with one member of staff and four associated professionals

We looked at two people’s care records on the computer and three staff recruitment files. We also looked at records relating to the management of the service including policies and procedures.

Updated 17 May 2016

We carried out this inspection on 14 and 18 March 2016. The inspection was announced. We concluded the inspection on 23 March 2016 with telephone calls to staff and people who used the service, to gather evidence to support the inspection findings.

This is an enablement service which provides short term, time-limited personal care and support to people living in their own homes. The focus of the service is to enable people to maximise their potential to manage their own care without further support, or with minimal assistance. If at the end of the service a person still required assistance, their care would be transferred to a more permanent provider of the person’s choice. At the time of the inspection there were 39 people using the service and two people waiting to commence this support.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were confident in their knowledge of the safeguarding procedures and their ability to ensure people were safe.

Risks to people were documented and staff made sure they understood these and responded appropriately to people’s changing needs.

Staff felt very well supported and there were clear systems in place for training, supervision, appraisal and staff meetings. Staff were confident in their skills and abilities to support people.

Communication and collaborative working across the range of professionals and within teams worked effectively to meet people’s needs in a timely way.

Staff demonstrated an overwhelming passion and dedication to caring for people in an empowering way, with a clear focus on promoting people’s independence.

Positive outcomes for people were emphasised and staff were focused on people’s achievements and goals.

Procedures were in place and understood with regard to concerns, complaints and compliments about the service.

A clear management structure and shared values, along with an open and transparent culture meant staff understood their roles and responsibilities.

Processes were in place for reflecting upon and evaluating the quality of the provision and these were being developed further as the service evolved.

We did not identify any breaches in regulation.