28 January 2013
During an inspection looking at part of the service
On this occasion we did not speak with people who lived at Cleveland View, however we did observe the way in which staff interacted with people. We saw and heard people being spoken to kindly and with respect. We heard that staff were concerned about one person. We heard them being reassured and that the staff were going to seek further health advice for this person. We saw that staff were visible with the ground floor lounge and we saw people being offered morning drinks.
We looked at the medication administration records for 10 people who used the service. We found that improvements had been made since the last inspections and that there were effective systems in place for obtaining, storing and administering medication.
The audit system in respect of medication had also been developed and discrepancies were being identified and appropriate action had been taken.