The Care Quality Commission
  • Doctor
  • GP practice

Cheshire Road Surgery

Overall: Good read more about inspection ratings

22 Cheshire Road, Wood Green, London, N22 8JJ (020) 8888 8378

Provided and run by:
Cheshire Road Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Cheshire Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cheshire Road Surgery, you can give feedback on this service.

26 October 2021

During an inspection looking at part of the service

We previously carried out an announced comprehensive inspection at Cheshire Road Surgery in November 2019 as part of our inspection programme. We rated the practice as Good overall. We rated the practice Good for providing safe, responsive, caring and well-led services and requires improvement for providing an effective service. You can read the full report by selecting the ‘all reports’ link for Cheshire Road Surgery on our website (www.cqc.org.uk).

We were mindful of the impact of the Covid-19 Pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the Covid-19 Pandemic when considering what type of inspection was necessary and proportionate, this was therefore a desk-based inspection. On 26 October 2021, we carried out a desk-based review to confirm that the practice had carried out improvement plans to their service.

We found that the practice had put measures in place for ongoing improvement. The practice is now rated Good for providing effective services.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we reviewed the information sent to us by the provider;
  • Information from our ongoing monitoring of data about services.

We have rated effective as Good because:

  • Systems have been put in place to monitor and improve the uptake for the childhood immunisation and cervical screening programmes and for monitoring long term conditions.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

3 Oct 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

Are services Effective?

Are services Responsive?

Are services Well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

At this inspection we have rated this practice as good overall.

We rated the practice as requires improvement for providing effective services because:

  • The practice’s performance for monitoring and review of patients with long-term conditions was, in some areas below or significantly below local and national averages.
  • The practice’s performance for uptake of childhood immunisations was significantly below the World Health Organisation (WHO) minimum 90% uptake target.

We rated the practice as good for providing responsive services because:

  • The practice had developed an appointments system to improve access for all patient groups.
  • GPs, the nurse and healthcare assistant all worked extended hours to improve access for patients who would be unable to attend during working hours.

We rated the practice as good for providing well-led services because:

  • The practice had implemented changes to reduce the number of patients who did not attend their appointments.
  • It worked well with its patient participation group to keep patients informed of issues and developments at the practice.

We found:

  • Monitoring and review of patients with long-term conditions and uptake of childhood immunisations were below both local and national averages.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Continue to work to improve uptake of its cancer screening programmes for the benefit of those patient groups.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

30 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Evergreen House Surgery on 30 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice used a range of assessments to manage the risks to patients; they were assessed and well managed.
  • Practice staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said that they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available in several different languages used in the local area and was easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The majority of patients said that they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on
  • The provider was aware of and complied with the requirements of the duty of candour.

However there were areas where the provider should make improvements;

  • The practice should be monitoring appropriate training for non clinical staff which should be kept up to date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice