Archived: Portfolio Homecare

People's needs were assessed and care was delivered in accordance with those needs. People confirmed that the provider had carried out an initial assessment. One person said 'Someone came around and asked me lots of questions.' Another person said, 'I am very satisfied, the ladies are very helpful ' they always ask if there is anything else I would like them to do.'

The provider ensured that sufficient skilled and experienced staff were on duty at the times they were needed. One person using the service said, 'They have the right sort of skills. They do things very well.'

When we previously inspected the service on 04 December 2012 we found the provider was not monitoring people's medication effectively. When we inspected on 04 June 2013 we found that the provider had made improvements and that people's medication was managed safely.

We found that the provider took account of complaints and comments to improve the service. People we spoke with told us they were satisfied with the service they received.

People's care was delivered in a person-centred way and in accordance with their specific needs. Care and support was reviewed regularly to ensure it met those needs. One care worker said, "I have worked for other providers before, but this company gives a very personal service to their clients."

The provider protected people because the care staff were able to identify different types of abuse and would respond appropriately to any suspicions. People said they felt safe.

The provider ensured that staff were sufficiently skilled to perform their role and supported staff through an effective supervision process.

The provider sought feedback from people using the service and their relatives for the purpose of improving the service. However, there was not an effective system to monitor the quality of service because the records did not properly show whether people had taken medication.