Background to this inspection
Updated
19 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The inspection took place on the 4 July 2016 and was led by a CQC inspector accompanied by a specialist dental advisor.
The practice sent us their statement of purpose, and details of staff working at the practice. During our inspection visit, we reviewed policy documents and staff records. We spoke with two members of staff, including the registered provider/ dentist. We toured the practice and reviewed emergency medicines and equipment.
To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
19 August 2016
We carried out an announced comprehensive inspection on 4 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant. regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice provides a range of private dental services for both adults and children around the Haworth area and beyond.
The dental practice treatment room is based on the ground floor of a converted building. There is a comfortable waiting room, reception area, decontamination room, staff room/kitchen and office area.
The practice has one dentist and two long standing dental nurse/receptionists.
The practice is open Monday –Thursday 09:00 am to 3.00pm with a late opening on a Monday evening and additional emergency cover provided by the dentist.
The owner/ dentist is registered as an individual with the CQC. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Before the inspection we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 13 patient comment cards which all gave positive comments about the care and treatment received at the practice. In addition we spoke with one patient on the day of our inspection. Feedback was positive about the care they received from the practice.
Our key findings were:
- The practice had systems to assess and manage risks to patients, including infection prevention and control and health and safety.
- Premises were well maintained and a tour of the building confirmed that good cleaning and infection control systems were in place.
- There was appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. This included an external defibrillator. Staff had been trained to manage medical emergencies.
- There were sufficient numbers of suitably qualified staff to meet the needs of patients.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Information about how to complain was available and easy to understand.