Archived: City Health Care Partnership CIC - Newington Health Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newington Health Centre on 24 November 2015. Overall the practice is rated as good.

This practice initially registered with the Care Quality Commission (CQC) in June 2015 and as a result of this did not take part in the national GP patient survey. Some data included in the report is based on the findings of the practice following monitoring of patient experiences and may not include comparisons with local and national data.

Our key findings across all the areas we inspected were as follows;

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

In addition the provider should:

• Review the systems in place to ensure the confidentiality of patient information in the waiting area.

• Patient suggestions and comments should be monitored on a regular basis.

• Ensure policies are readily available at all times to staff that need them.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice