Castletown Medical Centre

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Castletown Medical Centre an NHS GP practice which provides primary care services to patients in Sunderland from 6 The Broadway, Castletown, Sunderland, SR5 3EX. We visited this location as part of this assessment. The sole provider is registered with CQC to deliver the Regulated Activities: the treatment of disease, disorder or injury; diagnostic and screening procedures; family planning, maternity and midwifery services and surgical procedures. The practice is part of the NHS Sunderland Integrated Care Board (ICB). The patient population of about 2,100. This is a part of a contract held with NHS England. The practice is part of a wider Primary Care Network (PCN). The last comprehensive inspection of this service took place in August 2023 when it was rated as good overall and for all of the key questions. We carried out this assessment between 30 July and 6 August 2024. The reason for the assessment was in response to concerns raised with us. The service has been rated as requires improvement overall and for the key questions caring and well-led. We found three breaches of the legal regulations in relation to governance, staffing and fit and proper persons employed. This is because of feedback from staff, data in relation to practice performance, policies and procedures not being followed and poor oversight of governance.

People's experience of this service

The GP National Survey showed us mixed results. The practice were below national averages for care and compassion. Results for access to the practice were similar to national averages. We did not receive any analysed feedback from the practice of patient surveys other than an independent survey of feedback on the GP who was the provider. For example in this survey for the question, how good did you feel the doctor was at caring for you? the score was 90% compared to 93% for other GPs who carried out the same survey. We received one patient complaint since our previous inspection. The NHS choices website received 2 items of feedback about the doctor’s attitude who worked at the practice, saying they were dismissive of patients and did not listen.