Background to this inspection
Updated
31 August 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services
Inspection team
The inspection team consisted of one inspector.
Service and service type
Woodside Court is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with three people who used the service and three members of staff. We reviewed a range of records including two people’s care records as well as variety of records relating to the management of the service including staff recruitment, training and support.
Updated
31 August 2022
About the service
Woodside Court is a residential care home providing personal care to up to ten people. The service provides support to people with mental health needs in one adapted building. At the time of our inspection there were nine people using the service.
People’s experience of using this service and what we found
The provider managed risks to the premises with a range of checks such as those relating to fire, electrical, gas and water safety. Risks relating to people’s care, such as those relating to their mental health, were also assessed and clear guidance was in place for staff to follow to reduce the risks. People’s medicines were managed safely by staff. There were enough staff and staff were recruited through procedures to check they were suitable to work with vulnerable people. Staff understood how to safeguard people from abuse and neglect.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in decisions about their care and support. Staff received training and support to understand and meet people’s needs. People received food of their choice. People were supported to maintain their physical and mental health.
People liked the staff and developed good relationships with people. Staff understood people’s needs including those relating to their gender, sexuality and cultural backgrounds. People were treated with dignity and respect and were encouraged to maintain their independent living skills. The provider had systems in place to assess and monitor the quality of care provided although they were not always as effective as they needed to be.
The registered manager notified CQC of significant events, such as allegations of abuse, as required by law. The registered manager and staff understood their role and responsibilities. The provider communicated openly with people and staff through regular meetings and surveys. Staff felt well supported by the registered manager. The provider undertook checks to monitor, review and improve the quality and safety of the service and addressed any issues found promptly.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was requires improvement (report published November 2019).
Why we inspected
The inspection took place on 2 August 2022. This was a planned inspection to check the service had improved since our previous inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect. If we receive any concerning information we may inspect sooner.