26 September 2013
During a routine inspection
The people we spoke with told us they were happy with the environment. One person told us 'The clinic always looks clean and well presented'. We found that people were asked for consent and the provider acted in accordance with peoples' wishes.
We found that the equipment used for treatment was clean and well maintained. The provider had a sufficient number of qualified, skilled and experienced staff to meet the needs of the people using the service. Both people were complimentary about the staff. One person told us 'The staff are professional, caring and the consultant is brilliant'.
There was an effective complaints system available, in case anyone wished to raise a complaint. Neither person had any negative comments.