Adam Sapera Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Two weeks before our assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 93 patients. On the day of our visit, we spoke with and saw patient feedback from a further 2 patients. One patient told us, ‘Adam Sapera is an extremely compassionate and considerate human being. I would never hesitate to recommend him to anyone.’ Another patient said, ‘I have been a patient of Adam for 35 years. Adam is warm and welcoming, creating a caring and kind environment. I never understand why people are often scared of going to the dentist as my experience has been an overwhelmingly positive one where I feel very well looked after.’ Staff helped patients to be involved in decisions about their care and gave patients clear information to help them make informed choices about their treatment. One patient told us, ‘Dr Sapera always explains to me what he is doing, what I can expect, and what he is seeing when he examines my teeth/mouth. Throughout any treatment, he takes breaks to ensure that I am ok and lets me know if there's anything I can do to improve my dental health’. Patients said staff were professional, courteous, and considerate. One said, ‘There is a general atmosphere of calmness, courtesy, friendliness, and care from the staff whenever I visit.’ Patients felt they were treated as individuals, and their personal and cultural needs were respected. One patient told us, ‘I get a choice of music which helps to distract me’ and another said, ‘He always invites the patient to choose what background music they would like, and he has an extensive selection of all genres including jazz, rock, classical, blues, etc.’ A relative told us, ‘My mother has advanced dementia so care is even more complex. The dentist shows great care and compassion. We are accommodated at short notice when needed, for which I am very grateful. I have no concerns about the practice, just gratitude.’

Staff were aware of the importance of respecting patients’ privacy and confidentiality, and their responsibility to respect people’s diversity and human rights. Leaders described how they supported the wellbeing of staff, and staff felt respected, valued and supported in their roles.

We did not receive any information from partners.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records and complied with General Data Protection Regulations (GDPR). Staff recruitment files were stored securely. Improvements could be made to ensure patient paper records were also stored securely. The service aimed to transfer all patient care records over to a computer based system following our assessment. We saw the general environment helped to protect patients’ privacy and dignity. Staff treated patients with kindness, respect and compassion.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.