19 June 2019
During a routine inspection
Evergreen Care Provider Limited provides personal care to people living in their own homes, Support is provided to older people, younger people, people with mental health conditions, people living with dementia, people with sensory impairments, people with learning disabilities and children. CQC regulates the personal care provided. At the time of our inspection visit three adults and one child were in receipt of personal care.
People’s experience of using this service and what we found
People felt safe and remained living in their own homes in line with their wishes. Procedures were in place to protect people from harm and staff understood the risks associated with people's care to keep them safe. Strong emphasis was placed upon continually developing the safety of the service and learn lessons if things went wrong.
Staff were recruited safely. Enough staff were employed to ensure people received all their care calls, from familiar staff at the times agreed. Staff felt valued and received the support and training they needed to be effective in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives provided positive feedback about the care provided and staff knew people well. People’s needs had been assessed before they started using the service and people and those closest to them were involved in planning and agreeing to their care. Care plans contained detailed information to help staff provide personalised care.
People were supported by family members to take their medicines. Peoples nutritional needs were met, and the management team and staff worked in partnership with health and social care professionals to ensure people received effective care.
People were encouraged to remain independent. People’s care and support was provided in a dignified way by respectful staff.
Systems were in place to manage and respond to complaints. People and relatives were happy with the service they received, and the way Evergreen Care Provider Limited was managed. The management team demonstrated commitment to providing high quality care.
Effective systems continually monitored and evaluated the quality and safety of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.