Moat Road Dental Care Limited

Updated 7 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We carried out an announced, comprehensive inspection on 08 June 2016. The inspection team consisted of a Care Quality Commission (CQC) inspector and a dental specialist advisor.

We spoke with, two dentists, two nurses, the reception staff, the practice manager, the head of compliance for southern dental and the compliance manager.

We reviewed the information we held about the practice and asked NHS England and Healthwatch for information. We did not receive any information of concern from either establishment.

We reviewed policies, procedures and other documents. We received feedback from 7 patients about the dental services they had received.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 7 September 2016

We carried out an announced comprehensive inspection on 8 June 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Moat Road Dental Care is a dental practice providing mostly NHS dental treatment, with private treatment options for patients. The practice is owned and managed by the corporate provider Southern Dental. The practice is located in East Sussex. There are a few car parks close to the premises in the area.

The practice has six treatment rooms, one of which is on the ground floor.

The practice provides dental services to both adults and children. The practice provides mostly NHS treatment (90%). Services provided include general dentistry, dental hygiene, crowns and bridges, and root canal treatment. Patients also have the option of private treatment such as implants and cosmetic dentistry.

The practice’s opening hours are – Monday to Friday 8.30am to 5.30pm and Saturday 8am to 1pm.

Access for urgent treatment outside of opening hours is by telephoning the practice and following the instructions on the answerphone message or by telephoning the 111 NHS service.

The practice manager is registered with the Care Quality Commission (CQC) as a registered manager. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice has six dentists (three of which work between other practices in the southern dental group); two hygienists, one of which is also a therapist, two qualified dental nurses, two receptionists, three trainee dental nurses and a practice manager. We spoke with three dentists, two nurses, one receptionist, the practice manager, the group’s head of compliance and the compliance manager. We spoke also spoke with two patients to get their views and experiences of the practice.

We provided CQC comment cards prior to our inspection and patients completed four cards. We spoke with patients and reviewed feedback that practice had received through the NHS Friends and family test (FFT).

Our key findings were:

• The practice was visibly clean and tidy.

• Records showed there were sufficient numbers of suitably qualified staff to meet the needs of patients.

• Patients at the practice gave mostly positive feedback about their experiences at the practice.

• Patients said they were treated with dignity and respect.

• The practice was well equipped.

• Dentists identified the different treatment options, and discussed these with patients.

• Patients’ confidentiality was maintained.

• The practice followed the relevant guidance from the Department of Health's: ‘Health Technical Memorandum 01-05 (HTM 01-05) for infection control with regard to cleaning and sterilizing dental instruments.

• The practice had the necessary equipment for staff to deal with medical emergencies, and staff had been trained how to use that equipment. This included an automated external defibrillator, oxygen and emergency medicines.