Updated 9 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector and an assistant inspector. The assistant inspector made phone calls to people who used the service and their relatives.
Service and service type:
Home Instead Senior Care Retford and Gainsborough is a domiciliary care agency which provides personal care to people living in their own homes. The registered manager and nominated individual were both present during the course of our inspection visit. A nominated individual has overall responsibility for supervising the management of the regulated activity and ensuring the quality of the services provided. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This was an unannounced visit.
What we did:
Before the inspection we reviewed the information, we held about the service. This included the statutory notifications sent to us by the registered provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted the local authority and their safeguarding team and the local Healthwatch to gain their views. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
The inspection site visit activity took place on 5 February 2019. We visited the office location to see the registered manager and office staff; and to review care records and policies and procedures.
During the inspection site visit we spoke with the registered manager and the director. We also spoke with seven members of staff. We looked at care records for five people, medicine records for five people, recruitment records for four staff and other records relating to the management and quality monitoring of the service. We contacted five people to gather their views about the care and support they received.