30 June 2022
During an inspection looking at part of the service
Marquis Court is a care home that provides personal care for up to 47 people, some of whom are living with dementia. At the time of the inspection there were 44 people living in the home.
People’s experience of using this service and what we found
People were safe and happy living in Marquis Court. People’s comments included, “I like living here. The girls are all lovely” and, “[Staff] are all lovely, I can't complain.” A ‘thank you’ card recently received from a relative described staff as, “Amazing” and, “Worth their weight in gold.”
Staff safeguarded people from abuse. Staff were confident in how to protect people and report any concerns and had received up to date training. There were enough staff to meet people’s needs. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff supported people in a person-centred way. People had person-centred care plans in place that detailed how they wished to be supported.
The home was well managed. People and staff felt the registered manager was open and approachable. One person said, “Oh she's lovely, you see her around a lot. I feel comfortable going to the girls or [registered manager] if I have any issues. They're all approachable.” An effective quality assurance process was in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 30 April 2020).
Why we inspected
We undertook this targeted inspection to follow up on specific concerns we had about safeguarding, staffing levels, care planning and quality management in the home. A decision was made for us to inspect and examine those risks.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe, Responsive and Well-Led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Marquis Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.