4 November 2019
During a routine inspection
Beada House is registered to provide personal care to people who have their own tenancy; one of the 16 flats in Beada House. At the time of the inspection 15 people were supported by the provider. The provider offers aftercare services to people who may be on a Section 117 of the Mental Health Act or may be on a Probation Order issued by the Court. The provider provides 24 hour supported living to people with mental health diagnosis, who are offered short-stay tenancy agreements as part of their rehabilitation.
People’s experience of using this service and what we found
Staff knew people well and how to provide the agreed therapeutic support as part of people’s rehabilitation. Staff had a good understanding of mental health diagnosis and the importance of responding to any signs of relapse. A keyworker system enabled people to establish trusting professional relationships with people.
Risks were assessed and positive risk-taking management plans were agreed with people as a part of their agreed goals. These were reflected in personalised care plans. Staff promoted people’s independence and maintained people’s privacy and dignity.
Staff had received training on how to protect people from the risks of abuse and understood the importance of reporting any concerns.
Communal areas of Beada House were clean and well maintained. People had their prescribed medicines available to them and were supported with these as needed by trained care staff.
There were enough staff and people received their therapeutic support at agreed times. The provider had a safe recruitment system to ensure staff’s suitability to work with people.
People were referred to Beada House by healthcare professionals and detailed initial assessments were completed before care and support was offered to people. Staff supported people to access healthcare services. Staff worked within the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people.
People were supported with cooking skills and staff were able to offer guidance about healthy eating options.
There were systems were in place for people to give their feedback on the service. People were offered one to one therapeutic support meetings with staff. Where people had complaints or concerns, these were acted on.
There were quality assurance systems in place to check the safety and quality of the services.
Rating at the last inspection
The last rating for this service was Good (published 27 April 2017).
Why we inspected
This was a planned inspection based on the rating of the last inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk