Woodstock House

Updated 28 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Woodstock House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We observed staff supporting people and looked at all the communal areas in the premises. We spoke with eight people who used the service and one relative about their experience of the care provided. We spoke with five members of staff including the registered manager, deputy manager, two support workers and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with eight professionals who regularly visit the service.

Updated 28 May 2021

About the service

Woodstock House is a care home providing accommodation and support for people with mental health needs, including autistic people and people with a learning disability. At the time of the inspection nine people were living there. The maximum number of people the service is registered to accommodate is nine.

Woodstock House is one adapted building situated in the centre of Salisbury and provides easy access to local facilities. There is a communal living and dining area and a conservatory with access to the garden. People at the service were supported to develop independent living skills. The goal is for people to move onto more independent living.

People’s experience of using this service and what we found

People told us they felt safe. People were encouraged to be as independent as possible and staff spoke proudly of people’s achievements. There were enough numbers of staff to meet people’s needs. Staff had received safeguarding training and knew how to act on any concerns to protect people from abuse.

We were assured that people were protected by the prevention and control of infection.

The service was well-led. The management team provided clear leadership and was committed to providing high quality care. Staff felt valued and well supported. Health care professionals spoke highly of the model of care provided by the service. Effect systems were in place to monitor the quality and safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to maximise their independence and their ability to manage aspects of their own lives. People had regular access to others who were important to them, two people said they were able to have their family pet visit and stay with them. People were treated as individuals and supported to reach their goals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 May 2018).

Why we inspected

This was a planned inspection based on the previous rating. This report only covers our findings in relation to the key questions of Safe and well-led.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service hasn’t changed from good. This is based on the findings at this inspection.

You can read the report from our last inspection, by selecting the ‘all reports’ link for Woodstock House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.