10 February 2023
During an inspection looking at part of the service
Azalea Court is a residential care home providing accommodation, nursing and personal care for up to 83 people. At the time of the inspection, there were 82 people living at the home which is a 3 storey purpose built home and an 8 bed unit in a separate building, called Willows unit. This unit is for people with specialist high dependency nursing needs.
People’s experience of using this service and what we found
People and their relatives were generally happy with their care at Azalea Court. The nursing care was good. Staff supported people to take their prescribed medicines, and this was managed safely and in people’s best interests. Risks to people's health and safety were assessed and addressed to help them keep safe.
People had good support to access the healthcare services they needed. Staff helped people to eat and drink and people were generally happy with the food in the home.
Staff were recruited safely, trained to meet people’s needs and were supported well by the management team. Staff were kind and caring to people living in the home. There was a positive culture which promoted good care and treatment. There was good engagement by the management team with people, staff, professionals and relatives.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice.
Management oversight was effective, and there were systems in place to monitor the quality of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
At the last inspection we rated this service good (published 27 November 2021). At this inspection the rating remained good. At our last inspection we recommended that the service improve oversight of medicines to ensure there were no problems with stocks of medicines. At this inspection we found the service had made this improvement.
Why we inspected
The inspection was prompted in part due to concerns received about a person dying after sustaining a serious injury and the care of people who had tracheostomies (tube to assist with breathing). A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led key questions of this full report. The provider had taken action to mitigate the risks.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Azalea Court on our website at www.cqc.org.uk
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.