Delaney House provides a support for people who are homeless and have substance misuse problems. We considered all the evidence we had gathered under the outcomes we inspected. During our inspection. We used the information to answer the five questions we always ask;
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?
This is a summary of what we found '
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
The service was safe. People were positive about the support they received and the attitude of staff. They all told us that staff treated them with respect, were available at all times and provided excellent support. One person stated, 'I feel safe here. There is a freedom to the place. You're treated like an adult, which is what I need.'
Each person had a support plan which had, in most cases, been completed by the individual. This identified desired long-term and short-term goals within a holistic framework. This meant that the significant areas of each person's current and future situation had been considered and aims for recovery set.
CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications have needed to be submitted, proper policies and procedures were in place. Relevant staff have been trained to understand when an application should be made, and how to submit one.
Is the service effective?
The service was effective. People received support in line with their support plan. Relapse prevention plans were in place for people. Weekly keyworker meetings ensured that goals were regularly negotiated and updated to ensure they were meeting people's current needs.
Staff received regular training and support.
Is the service caring?
The service was caring. People were supported through a difficult time in their life in a caring way. Everyone praised the care and support they received. One person told us 'The staff are brilliant. There is always someone to talk to night or day. They do an amazing job.' Another person said, 'This place has saved my life.' 'This has been an excellent experience; everyone is brilliant.' Another person said, 'The staff are superb, I can't fault them. They are there to listen and help and guide. I consider them caring friends.'
Is the service responsive?
The service received weekly feedback from everyone using the service to ensure they tailored the service to meet the needs of the individual. Feedback from the keyworker sessions was positive. The service also ensure that any perceived risk was addressed.
Is the service well led?
The service was well led. Staff told us they felt supported by management and would be able to go to management with any concerns and feel listened and responded to.