About the service Revelation 22 Care provides personal care to older people and people with physical disabilities in their own homes. At the time of the inspection there were seven people receiving support from the service.
People’s experience of using this service and what we found
People were supported to remain safe by staff who were knowledgeable about the different types of abuse and how to report concerns. People had risk assessments in place which enabled staff to reduce the potential risk of harm.
People were supported to receive their medicines safely. People were supported to maintain a balanced diet and had access to health professionals when they needed them. People were involved in decisions regarding their care and their independence was encouraged by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were knew them well and understood their backgrounds and preferences. This enabled people to develop strong relationships with the people who supported them. People were involved in planning and reviewing their care along with those who were important to them. This ensured care was person centred and needs led.
People were supported by safely recruited staff. Staff had training which enabled them to support people effectively. People felt able to speak to staff and the provider and knew how to complain. The service acted on feedback to continuously improve the care they provided.
The provider monitored the quality of the service and took action, where required to minimise risks to people. This enabled the service to learn lessons where things went wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 22 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.