Clayburn Court

Updated 3 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 16 February 2021 and was unannounced.

Updated 3 March 2021

About the service

Clayburn Court is a residential care home providing personal care to 30 people aged 65 and over at the time of the inspection.

Clayburn Court accommodates up to 64 people across three separate floors, each of which has separate adapted facilities.

People’s experience of using this service and what we found

Care plans and risk assessments were not all up to date, and some had conflicting information so did not provide clear information to staff to fully meet people’s needs. The local authority had been supporting the provider in putting together a full action plan to address shortfalls in the service. The regional manager had worked hard to ensure improvements had been made and had a plan in place to sustain the improvements. One person said, “On the whole I’m very happy here, especially now it’s a bit more settled.”

The regional manager and the manager provided good leadership, made sure appropriate people were informed when if things went wrong and involved people and their relatives in the running of the service.

There were enough staff to meet people's needs and the provider had followed good recruitment procedures to make sure new staff were suitable to work at the service. Staff had undertaken training and received support from senior staff to ensure they could do their job well.

Staff knew how to keep people safe from avoidable harm and followed good infection prevention and control procedures.

People enjoyed food that they had chosen, and staff involved external professionals to help people maintain

their health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care and were involved in most decisions about their care.

People and their relatives were confident their views would be listened to and complaints would be

addressed. Staff provided compassionate and kind care to people at the end of their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 September 2017).

Why we inspected

The inspection was prompted in part due to concerns received about the leadership of the service. A decision was made for us to inspect and examine those risks.

We have found evidence that the provider needs to make improvements. Please see the relevant key question sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.