Background to this inspection
Updated
23 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16 March 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this instance their area of expertise was older people. We reviewed the information we held about the provider and the service and looked at the notifications the provider had sent us. A notification is information about important events which the provider is required to send us by law.
We spoke with five people who used the service and twelve relatives to gain their views of the service provided. We spoke with five members of staff and the manager. As part of our inspection we looked at three people’s records which included records detailing staff administering medication to people, and three staff records We looked at records relating to how the provider monitored the quality of the care people received.
Updated
23 May 2017
This announced inspection took place on 16 March 2017. The provider registered with us in August 2015 and this is their first inspection. Inmind provides personal care to people in their own homes. At the time of our inspection they were providing care to 67 people.
There was no registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager was in the process of registering with us at the time of our inspection.
People told us they felt safe when receiving care. Staff knew how to protect people from any suspected abuse and were knowledgeable how to report it. Staff knew about people’s risks and how to manage them to ensure people were safe. There were sufficient staff to meet people’s needs. The provider had a safe recruitment process which meant people were supported by staff who were suitable to work with vulnerable adults. People told us they received their medicines on time.
People told us the staff who supported them had been sufficiently trained to meet their needs. People told us staff asked for their consent before providing any care. The staff and the manager understood the principles of the Mental Capacity Act and had considered people’s capacity to make their own decisions when necessary. When required, people were supported to meet their nutritional needs.
People told us they were supported by kind and considerate staff who knew them well and understood their needs. People felt involved in their care and were enabled to make decisions about their care needs. People were supported by staff to maintain their independence and staff respected their privacy and dignity.
People and their relatives told us staff provided care which was responsive to their individual needs and they were given choices by staff. Records we saw reflected people’s choice and individual preferences. People knew how to complain. The provider had an effective complaints system in place which meant when people did complain they were listened and responded to.
People and their relatives told us the service was well led and were happy with the service they received. Staff felt supported by the management structure in place which meant they enjoyed their job. Effective systems were in place to monitor the care people received.