We carried out a review of the data available to us about Penna Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Penna Homecare Limited, you can give feedback on this service.
Penna Homecare Limited is a domiciliary care service that provides personal care and support to people living in their own homes. Penna provides care and support to people in their own homes in and around Stroud, Stonehouse and Dursley in Gloucestershire. The service supported 28 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives spoke extremely positive about the caring nature of staff and management. People received care which was tailored to their individual needs and preferences. People and their relatives praised the responsiveness of staff, their knowledge and the little things they did. The service worked with other organisations and the local community to reduce social isolation.
People told us they were supported by staff who were kind and compassionate. They told us they felt safe when staff visited and were confident that any concerns would be dealt with promptly. People told us staff were not rushed, that they were mostly on time and stayed for the expected amount of time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests;.
Staff told us they had received appropriate training which supported them to carry out their role. Staff received the support, training and encouragement they required to develop professionally. Staff told us the management were approachable and responsive to their requests. The registered manager, provider and staff were passionate about the care they delivered and were driven to improve the service and the wellbeing of people in the local community. They communicated and engaged with others such as family members to improve the lives for people.
The registered manager acted on incidents or concerns to ensure people received care which was safe and responsive to their needs. Staff were trained in safeguarding people and protecting them from harm. Any concerns or accidents were reported and acted on.
The registered manager and provider monitored the delivery of care through staff observations and feedback from people. Effective quality assurance systems had been established to monitor the quality of the service being delivered. The service worked with healthcare professionals to ensure people’s needs were maintained and they received safe and effective care in their own homes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 24 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Penna Homecare Limited provides personal care to adults in their own homes. At the time of our inspection 26 people were using the service.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service was small and provided personal care to people in the local area. Penna Homecare was established and run by two directors, one of whom was the registered manager the other a senior care coordinator. The service was values led with the directors aiming to provide bespoke packages of person centred care.
People received care and support from staff they felt safe with. People were safe because staff understood their role and responsibilities to keep them safe from harm. Risks were assessed and individual plans put in place to protect people from harm. There was enough skilled and experienced care staff to meet people’s needs. The provider carried out employment checks on care staff before they worked with people to assess their suitability. Medicines were well managed with people receiving the assistance needed to take their medicines as prescribed.
Staff had been trained to meet people’s needs. Staff received supervision and appraisal aimed at improving the care and support they provided. Staff understood their roles and responsibilities in supporting people to make their own choices and decisions.
Care staff took time to listen and talk to people. People were treated with dignity and respect. People were involved in planning the care and support they received. Staff protected people’s confidentiality and need for privacy.
Staff providing care and support were familiar to people and knew them well. The provider encouraged people to provide feedback on the service received. The service made changes in response to people’s views and opinions.
The registered manager and other senior staff provided good leadership and management. The vision and values of the service were communicated and understood by staff, people using the service and their family and friends. Staff understood their roles and responsibilities. The quality of service people received was continually monitored and any areas needing improvement identified and addressed.