Allcare Agency Limited

Updated 18 June 2024

Allcare Agency Limited is a domiciliary care service providing personal care to older people, people with dementia or people with physical disabilities in their own home. At the time of our inspection there were 11 people using the service. Assessment activity started on 18 September 2024 and ended on 25 September 2024. We gave the service 48 hours ‘notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The last rating for the service was Requires Improvement, published on 15 March 2024. This inspection was carried out to follow up on action we told the provider to take at the last inspection. During this inspection, the provider demonstrated that improvements have been made.

Updated 18 June 2024

People told us the staff were very kind and caring and treated them in a respectful manner. There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. People were protected from the risks associated with the spread of infection. Medicines were managed in a safe way. Staff knew the needs of people and ensured that each person received care and support that met their needs. Care plans were informative and were reviewed and updated in a timely manner. Staff were aware of people’s current needs, and they informed the registered manager when a person’s needs had changed. The management team worked closely with other professionals to ensure people were supported with their healthcare needs. People received care and support in accordance with their preferences, interests, and diverse needs.