Background to this inspection
Updated
27 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 17 March 2021 and was announced.
Updated
27 March 2021
About the service
Prestwood Lodge is a residential care home providing personal care to 28 people aged 60 and over at the time of the inspection. The service can support up to 30 people.
People’s experience of using this service and what we found
People were treated with kindness and compassion. People had personalised care plans and risk assessments in place which helped staff understand their needs and learn about their preferences.
People were supported by compassionate staff who respected their privacy and dignity. People were involved in regular reviews of their care and encouraged to offer feedback. People were supported to receive their medicines safely.
People were supported in a clean environment and staff wore protective equipment where required to reduce the risk of infection. Any accidents and incidents were reported by staff to the management team and actions were taken to reduce any future risk. This meant people’s support was flexible depending on their level of need.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s privacy and dignity was respected by staff.
People were supported to maintain a healthy diet and had access to healthcare professionals should they need them. People had detailed care plans which were updated when their needs changed. This ensured the staff knew people well and provided care which was effective.
People had access to a variety of activities and the service had good links with the local community.
The provider learned lessons when things went wrong and completed regular reviews of the quality of the service to ensure continuous improvements to people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was good (published 08 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.