We carried out a review of the data available to us about Care In Your Home Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care In Your Home Ltd, you can give feedback on this service.
Care in Your Home is a home care service. At the time of the inspection the service was supporting 43 people in their own homes.
Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, that is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of harm and abuse. There were enough staff to support people and meet their needs. Medicines were managed safely.
People were supported by skilled staff with the right knowledge and training.
Staff had developed caring bonds with people and upheld their privacy, dignity and independence.
People’s care and support met their needs and reflected their preferences. Staff upheld people’s human rights.
There were clear, robust processes for managing quality and safety in the service.
There was strong leadership in the service and a positive, empowering culture. Staff were clear about their roles and responsibilities.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published on 8 November 2016). The rating at this inspection was Good.
Why we inspected
This was a planned inspection based on the previous rating.
Care In your Home Ltd is a domiciliary care agency. Care and support is provided to people in their own home to promote their independence and well-being. At the time of our inspection, the service was supporting approximately 66 people.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
People told us that they felt safe with staff and would be confident to raise any concerns they had. The provider’s recruitment procedures were robust and medicines were managed safely. There were sufficient staff to provide safe, effective care at the times agreed by the people who were using the service.
There were procedures in place to manage risks to people and staff. Staff were aware of how to deal with emergency situations and knew how to keep people safe by reporting concerns promptly through processes that they understood well.
Staff received a thorough induction and spent time working with experienced members of staff before working alone with people. The induction process and staff training covered the standards outlined within the care certificate that promoted staff development to care for and support people’s individual needs. Staff were supported to gain health and social care qualifications.
People and their families were complementary of the services provided. The comments we received demonstrated that people felt valued and listened to. People were treated with kindness and respect. Their independence was promoted within their homes and the community.
People received care and support from familiar and regular staff and would recommend the service to other people.
People’s needs were reviewed regularly and their care and support plans promoted person-centred care. Up to date information was communicated to staff to ensure they could provide the appropriate care and support for each individual. Staff knew how to contact healthcare professionals in a timely manner if there were concerns about a person’s wellbeing.
The provider had a system to regularly assess and monitor the quality of service that people received and identified areas for improvement. Further improvements were being introduced to gain feedback from people who use the service and stakeholders.