Updated 31 July 2024
We carried out this on-site, announced assessment on 7 August 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. We noted innovative approaches to providing person centred care. For example, the practice had embedded a holistic approach to delivering dental care. One of the dentists was a trained reiki practitioner and offered sessions to patients experiencing dental phobia. Staff told us about numerous cases where this treatment had greatly assisted patients who were nervous and anxious to receive treatments without other interventions. Thayer Street Dental Centre is part of Bupa Dental Care a dental group provider. The practice is in the London Borough of Westminster and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 8 dentists (including 2 oral surgeons, an orthodontist, endodontist and periodontist), 5 dental nurses, 3 dental hygienists, a practice manager, a treatment coordinator, an administrator and 3 receptionists. The practice had 5 treatment rooms. During the assessment we spoke with 3 dentists, 1 dental nurse, 1 receptionist, the treatment coordinator, and the practice manager. We also spoke with the area support manager and the area quality improvement lead.