21 August 2023
During a routine inspection
Emily Bray House is a specialist 'extra care' housing facility where people live in flats in a single purpose-built building. At the time of our inspection there were 36 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received personalised care from caring staff who had the knowledge and skills to carry out their roles and responsibilities. People described staff as friendly and supportive of their independence.
People felt safe with staff providing care and support. Safeguarding procedures were followed, and staff knew the signs to look for if they suspected abuse and how to report concerns.
People's needs were assessed before the service began to ensure they could be met by the service. Care plans were written and updated regularly. Risks were identified, assessed and appropriate mitigation put in place.
People told us the service was well-led and they spoke positively of the support they received. The culture of the service was open and transparent, and staff told us they felt supported and motivated by managers to provide the best care for the people they supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 9 February 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.